Q: Security
PCBWAVE promises not to disclose any design/manufacture files and information about your project, your related designs are safe in PCBWAVE. We can assign NDA with you to ensure the safety of your project.
Q: For the turn-key part sourcing solution，will all components be sourced from your local market? What will you do if the parts used in the PCBA are fake?
We will get the parts from mouser/Digikey/element14/local electronic market, you can indicate which parts should be sourced from which market. And we take 100% responsibility for components' quality problem.
Q: Can PCBWAVE help buy parts from specified supplier by customer? And does PCBWAVE accept the components shipped from other Chinese suppliers for production?
Yes, we can help you to buy parts from the specified supplier, or you can pay for the supplier and ask them to ship the components to us, but we will charge you if cause any extra cost such as the taxes, currency exchange loss or the handling fee.
Q: Does each component have exact price in the quotation sheet?
Yes, The quotation sheet we send you will clearly list the exact price for each component.
Q: Is your assembly ROHS compliant?
Yes, we only accept lead free PCBA order, all production materials are lead free.
Q: what should be noted if customer offers the parts for assembly?
Please inform your project manager before you ship the parts to us, we will send you our address and the shipping tips which can help you avoid many possible custom problems.
Q: Why need a coordinate file?
Coordinate file is necessary for the picket place machine, it describes the position and orientation of all the surface mount parts, picket place machine needs it to pick the right part and place to a right position, you can export the coordinate file from your schematic design software easily.
Q: What can I do if find defects or problems after I receive your assembly boards?
Please contact your project manager directly or send the email to service@pcbwave.com, we will give you a report and solution after making an internal investigation and analysis for the defective boards. PCBWAVE attaches great importance to customer satisfaction, if the mistake/fault is caused by our side, we will be 100% responsible for it.
Q: What is the ISO9001 certification?
ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to. This standard is based on a number of quality management principles including customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services.
Q: Do you offer rush service for PCB assembly?
The main factor affecting the delivery time of PCBA orders is components. It takes 1-2 weeks for all components to return to our warehouse. If your delivery date is urgent, you can tell your project manager that we will speed up the progress of your project without charging any extra fee.
Q: Except the PCBA service, does PCBWAVE offer other services to help me bring the idea to a real product?
Yes, We offer one-stop services for you to bring your design to product.
